FAQ
FAQ: Everything You Need to Know About International Shopping with MOI
Welcome to MOI! We craft contemporary designer apparel from natural linen, ensuring your everyday casual style is infused with comfort, artistry, and natural freedom, no matter where you are in the world.
We understand that international online shopping can bring up questions about sizing, shipping, or taxes. That is why we have compiled the most frequently asked questions from our global customers right here. If you don't find the answer you are looking for, feel free to reach out to us!
🌍 International Shipping & Customs Duties
Which countries do you ship to?
We offer worldwide international shipping. No matter where you are located, you can order our garments, and we will dispatch them using a reliable international postal or courier service.
How quickly will I receive my order?
We value your time, which is why we process and dispatch all orders within 1–2 business days. The actual delivery time depends on your region (country of destination) and your chosen shipping method (standard post or express delivery).
Will I need to pay customs duties and taxes upon receiving my parcel?
Please note that international shipments may be subject to local customs duties, import taxes, or VAT. This depends on the customs regulations of your specific country. All additional costs related to customs clearance are the responsibility of the buyer upon receipt of the parcel.
💳 Payment Methods
What payment options are available for international customers?
We offer convenient and secure international payment systems. You can pay for your order online using:
- Credit or debit cards (Visa, Mastercard, American Express);
- International payment services such as PayPal, Apple Pay, or Google Pay.
All payments are processed through secure encryption systems, ensuring the complete safety of your personal and financial data.
In which currency is the payment processed?
You can pay for your order in a currency that is convenient for you (e.g., USD or EUR). Currency conversion occurs automatically at the exchange rate of your bank or the chosen payment system at the time of purchase.
🌿 Materials & Care
What fabrics are MOI garments made of?
The foundation of our collections is high-quality, 100% natural linen. This hypoallergenic material is highly breathable, keeps you cool, and boasts exceptional durability. To create various silhouettes, we also use weightless batiste (100% cotton) or blended fabrics for added practicality, such as 50% linen and 50% cotton, or 70% linen and 30% viscose.
How should I care for embroidered linen garments?
Our clothing is perfectly adapted to the modern pace of life and does not require complicated care. You can machine wash the garments on a delicate cycle or hand wash them in low-temperature water. Choose mild detergents without bleach. It is best to iron embroidered items on the reverse side (inside out).
📏 Sizing & Fit
How can I accurately find my size online without trying the garment on?
We have moved away from abstract size charts. For each model, we provide the exact measurements of the garment laid flat: back length, width under the armholes (chest), sleeve length, as well as waist and hip widths for dresses. Since natural linen does not stretch, the best way to choose your size is simply to measure your favorite comfortable piece of clothing and compare those numbers with our measurement table.
Is your clothing suitable for an everyday casual wardrobe?
Absolutely! Our garments feature a relaxed or straight silhouette that flatters the figure and does not restrict movement. Thanks to their comfortable designs, side pockets, and side slits, our dresses and shirts pair perfectly with everyday urban footwear (sneakers, slip-ons, loafers) and wardrobe staples like jeans or trousers.
Contact Us
How can I get in touch with your team?
We are always happy to help you with sizing, advise on shipping, or answer any other questions you may have!
- Email: moi.global.info@gmail.com
- Instagram: @be.moi.boutique (Join our community to be the first to discover new collections and styling ideas!)
We process all inquiries and respond to our customers worldwide within 1–2 business days.